We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please inspect your order immediately after delivery.
If your item arrives damaged, defective, or incorrect, please contact us at store@nuerotechco.com as soon as possible so we can evaluate the issue and determine an appropriate resolution.
All damage claims must be submitted within 7 days of delivery. You must provide clear photos showing the damage, along with a detailed explanation of what happened and how the damage occurred.
This information is required for our team to review the claim and determine whether the item qualifies for a replacement. Submitting a claim does not automatically guarantee that a replacement will be approved.
Claims submitted without sufficient photos, supporting information, or an explanation of how the damage occurred may be refused.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at store@nuerotechco.com.
Original shipping costs and return shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect and the related claim was approved by our team.
522 W Riverside Ave STE #8613
Spokane, WA 99201
United States
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Products that have been opened, used, worn, or show signs of wear may be refused or may be subject to a restocking fee.
To request a return, please contact us at store@nuerotechco.com within 30 days of receiving your order.
Returned items should remain in their original condition and packaging, with all included accessories and documentation. Proof of purchase may also be required. Items that have been opened, worn, used, damaged after delivery, or returned with missing components may not be eligible for a full refund.
If your return is approved, we will provide instructions on how and where to send your item. Items returned without prior approval may not be accepted.
All product sizes and key product details are listed on our website and shown in the product images. Once an item has been opened or used, dissatisfaction with the size, appearance, or other clearly disclosed product details does not qualify for a refund.
Customers are responsible for providing a current, complete, and accurate prescription, including all required prescription details.
To ensure the best possible visual experience, your prescription must be dated within the last 12 months at the time your order is placed.
If your glasses arrive and your vision feels blurry or uncomfortable, and the prescription submitted with your order is more than one year old, we are not responsible for providing a free remake unless your eye doctor provides an updated prescription confirming that your vision has not changed since your previous exam.
Vision can change significantly over time, and an outdated prescription may no longer accurately reflect your current vision needs.
By submitting your prescription, you confirm that it is valid, complete, accurate, and issued within the past 12 months. We strongly recommend obtaining an up-to-date eye exam before placing your order.
The following items cannot be returned:
Prescription lenses or customized eyewear
Items that have been opened, used, worn, or show signs of wear
Items missing original packaging, accessories, or documentation
Gift cards
Because prescription lenses and customized eyewear are made specifically for each customer, they are final sale once production has started.
If you would like a different item, the fastest option is to return the original product, provided it meets our return eligibility requirements, and place a new order.