We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please inspect and test your order immediately after delivery.
Any item that arrives damaged, defective, malfunctioning, missing components, or incorrect must be reported to us at store@nuerotechco.com within 7 calendar days of the confirmed delivery date.
Claims submitted more than 7 calendar days after delivery may not be eligible for a refund, replacement, exchange, or other after-sales resolution.
To evaluate your claim, you must provide clear photos and, when applicable, video evidence demonstrating the reported issue, along with a detailed explanation of the problem.
We may also require customers to complete reasonable troubleshooting steps before a claim can be approved.
Failure to provide sufficient photos, video evidence, supporting information, or requested troubleshooting results may prevent us from verifying the issue and may result in the claim being denied.
Submitting a claim does not automatically guarantee that a refund, replacement, or exchange will be approved. All claims are subject to review by our team.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at store@nuerotechco.com.
Original shipping costs and return shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect and the related claim was approved by our team.
522 W Riverside Ave STE #8613
Spokane, WA 99201
United States
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Products that have been opened, used, worn, or show signs of wear may be refused or may be subject to a restocking fee.
To request a return, please contact us at store@nuerotechco.com within 30 days of receiving your order.
Returned items should remain in their original condition and packaging, with all included accessories and documentation. Proof of purchase may also be required. Items that have been opened, worn, used, damaged after delivery, or returned with missing components may not be eligible for a full refund.
If your return is approved, we will provide instructions on how and where to send your item. Items returned without prior approval may not be accepted.
All product sizes and key product details are listed on our website and shown in the product images. Once an item has been opened or used, dissatisfaction with the size, appearance, or other clearly disclosed product details does not qualify for a refund.
Customers are responsible for providing a current, complete, and accurate prescription, including all required prescription details.
To ensure the best possible visual experience, your prescription must be dated within the last 12 months at the time your order is placed.
If your glasses arrive and your vision feels blurry or uncomfortable, and the prescription submitted with your order is more than one year old, we are not responsible for providing a free remake unless your eye doctor provides an updated prescription confirming that your vision has not changed since your previous exam.
Vision can change significantly over time, and an outdated prescription may no longer accurately reflect your current vision needs.
By submitting your prescription, you confirm that it is valid, complete, accurate, and issued within the past 12 months. We strongly recommend obtaining an up-to-date eye exam before placing your order.
The following items cannot be returned:
Prescription lenses or customized eyewear
Items that have been opened, used, worn, or show signs of wear
Items missing original packaging, accessories, or documentation
Gift cards
Because prescription lenses and customized eyewear are made specifically for each customer, they are final sale once production has started.
If you would like a different item, the fastest option is to return the original product, provided it meets our return eligibility requirements, and place a new order.