Refund & Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
In the same condition you received it
Unopened, unworn and unused
In the original packaging
With all included accessories and documentation
Accompanied by proof of purchase
Returns that do not meet these requirements may be refused.
To start a return, please contact us at store@nuerotechco.com.
If your return is approved, we will provide instructions on how and where to send your item. Items returned without first requesting a return will not be accepted.
Return Address
522 W Riverside Ave STE N
Spokane, WA, 99201, United States
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Products that have been opened, used, or show signs of wear may be refused or may be subject to a restocking fee.
Prescription Accuracy Responsibility
Customers are responsible for providing a current, complete, and accurate prescription, including all required prescription details.
If a customer provides prescription information that is outdated, incorrect, incomplete, or otherwise does not match their actual vision needs, and this results in blurred vision, discomfort, or unusable eyewear, we are not responsible for offering a free remake.
We strongly recommend that customers submit their most recent valid prescription before placing an order for prescription lenses.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
damaged
defective
incorrect
please contact us immediately at store@nuerotechco.com so we can evaluate the issue and make it right.
Non-Returnable Items
The following items cannot be returned:
Prescription lenses or customized eyewear
Items that show signs of use or wear
Items missing original packaging or accessories
Gift cards
Because prescription lenses are custom made, they are final sale once production has started.
Exchanges
If you would like a different item, the fastest way is to return the original product (if eligible) and place a new order.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at store@nuerotechco.com.
Shipping costs are non-refundable unless the item arrives damaged or defective.
European Union – 14 Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must still be:
unused
in original packaging
with proof of purchase
Custom prescription lenses remain non-returnable.